Last Updated on 29 August 2024 by Lempod
Introduction
Our goal is to provide clarity regarding the additional $20 charge that has been added to your Lempod balance. We understand that unexpected charges can be concerning, so we want to ensure you fully understand why this charge has been applied, how it affects your services, and the conditions for a refund upon cancellation.
Why Has an Additional $20 Been Charged?
An additional $20 has been added to your Lempod balance for the following reasons:
- Preventing Service Interruptions:
- The primary reason for this charge is to ensure your Lempod services continue without any interruptions. This buffer amount prevents any sudden disruption, maintaining consistent engagement on your LinkedIn posts.
- Operational Continuity:
- The extra balance ensures that small fluctuations in your usage or unexpected billing issues do not affect the ongoing delivery of services. It acts as a safety net to keep your engagements running smoothly.
- Simplified Billing Management:
- Having this buffer facilitates easier management of your Lempod services, reducing the need for frequent top-ups and enabling a seamless user experience.
Is the Additional $20 Refundable?
Yes, the additional $20 added to your balance is fully refundable upon cancellation of your Lempod account. Here are the steps to ensure you receive your refund:
- Request Cancellation:
- Contact our support team or navigate through your account settings to request a cancellation of your Lempod services.
- Refund Processing:
- Upon cancellation, the additional $20 buffer will be returned to your original payment method. Please allow a few business days for the refund to be processed.
- Confirmation:
- You will receive a confirmation email once your cancellation and refund have been successfully processed.
Frequently Asked Questions (FAQs)
Q: Can I withdraw the additional $20 at any time?
- The $20 is refundable upon cancellation of services. It remains in your balance to ensure uninterrupted service and is not available for withdrawal until cancellation.
Q: What happens if my regular service usage exceeds my current balance, including the additional $20?
- If your usage exceeds the balance, including the buffer, you may be prompted to top up your account to maintain uninterrupted services.
Q: How do I check my current Lempod balance?
- You can monitor your current balance through your Lempod Subscription page, which provides real-time updates on your balance and usage.
Summary
The additional $20 charge is implemented to benefit you by ensuring continuous service, operational continuity, and easier billing management. This buffer is fully refundable upon the cancellation of your services, giving you peace of mind while using Lempod. Should you have further questions, please don’t hesitate to reach out to our support team.
