Last Updated on 9 March 2025 by Lempod
Introduction
In light of recent extreme weather conditions, our higher tier support is currently unavailable. We understand that this may cause inconvenience, and we appreciate your patience and understanding during this time.
What This Means for You
Our Tier 1 and Tier 2 support teams are still operational and ready to assist with your inquiries. However, issues that require escalation to Tier 3 may experience delays. We are closely monitoring the situation and will provide updates as soon as normal operations resume.
Please note that Tier 2 support may sometimes be available, but availability may vary depending on the situation. We encourage you to reach out, and we will do our best to assist you as soon as possible.
Alternative Support Options
If you require immediate assistance:
Community Support – Engage with other users in our forums for advice and shared experiences.
Check our Knowledge Base – Many common issues and solutions can be found in our online documentation.
Engage with Tier 1 and Tier 2 Support – Our available teams will do their best to provide workarounds or temporary solutions where possible.
Expected Resolution Timeline
Due to the unpredictable nature of extreme weather, we are unable to provide an exact timeline for full support restoration. However, our teams are committed to resuming normal operations as soon as conditions allow.
We appreciate your patience and apologize for any inconvenience. Stay safe, and thank you for your continued support.
