Feb 25, 2022
A handful of customers are not seeing graph updates
Significant numbers of customers are now being affected. Investigations are continuing.
A potential root cause has been identified.
A configuration change is being attempted which will confirm the root cause.
We have confirmed that the issue traces back to a code change that was made 6 days ago. the symptoms have only now surfaced due to increased load on Lempod, which we assume is because of the unusually high number of new Lempod users.
Issue resolved. The change made 6 days ago allows us to easily and quickly implement a fix using a configuration change rather than a code change.
Engagements were not affected, only graph updates.