✔ Incident Resolved – Upstream Provider outage – October 20-23, 2021

Update: issues have been resolved and post engagements are again running smoothly.

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October 20, 2021
3:35pm UTC

Our upstream provider is currently having an outage. They have advised:

Important Notice: there might be temporary issues in connections. We are working on the problem and will ensure the system is back to stable as soon as possible.

We sincerely apologize for the inconvenience and thank you for your understanding.

4:55pm UTC

Update: Our upstream provider is restarting all of its servers.

We are currently considering alternate providers, however this will require a significant effort which is not feasible at this stage.

5:07pm UTC

Our upstream provider has advised us to wait another 5-10 minutes.

5:34pm UTC

Update from provider:
Our Techs are doing their best to finish all the adjustments as soon as possible! 🙏

6:38pm UTC

We have received confirmation from our provider that their service is running again. We are restarting our processes and commencing validation.

6:42pm UTC

Testing complete. YAY! Finally, we’re back up and running.

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