✔ Incident Resolved – False Avast alert – October 11, 2021

Incident resolved. Avast have responded: "We are sorry for the inconvenience. Our virus specialists have been working on this problem and it has been resolved. The provided website isn't detected by Avast anymore."

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October 11, 2021
10:30am UTC

Some users are receiving a malware alert from Avast.  This is a false positive.

12:30pm UTC

We have information from user reports and submitted a false positive request with Avast.

2:13pm UTC

Response received from Avast requesting more information.

2:25pm UTC

Additional technical information sent to Avast

2:29pm UTC

Avast have requested screenshots of the malware alert.

2:33pm UTC

We have sent screenshots of the alert to Avast (using screenshots that customers sent us).

2:36pm UTC

Incident resolved.

Avast have responded: “Our virus specialists have been working on this problem and it has been resolved. The provided website isn’t detected by Avast anymore. We are sorry for the inconvenience.”

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