✔ Incident Resolved – Post statistics updates delayed for some users – October 6-7, 2021

Incident resolved. This incident has not affected post engagements. Post engagements are occurring normally

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October 6, 2021
10:57pm UTC

Graph updates are being delayed. Post engagements are continuing without issues.

11:59pm UTC

A review has determined that post statistics updates are being delayed. Additional servers have been launched to cover the delay.

5:15pm UTC

Graph updates have returned to normal.

This incident has not affected post engagements. Post engagements are occurring normally

12:15pm UTC

The post-incident review has been completed. Surprisingly, the root cause is something else entirely: A recent large uptick in the number of new users in Lempod has led to more user statistics updates than we had capacity for. The capacity limit is due to a performance bottleneck in user security and identification matching. The improvement for this is scheduled for approximately late October / early November.

Until then, the workaround solution is to update user statistics once every 36-48 hours instead of every 12-24 hours.

12:49pm UTC

We are in the process of deploying the fix to production. Along the way there has been a need for additional code fixes. This is an emergency fix and all hands are working hard. We apologize for the delay.

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