Last Updated on 27 November 2023 by Lyn Sy
Feb 25, 2022
12:43am UTC
A handful of customers are not seeing graph updates
12:34pm UTC
Significant numbers of customers are now being affected. Investigations are continuing.
1:02pm UTC
A potential root cause has been identified.
1:31pm UTC
A configuration change is being attempted which will confirm the root cause.
1:33pm UTC
We have confirmed that the issue traces back to a code change that was made 6 days ago. the symptoms have only now surfaced due to increased load on Lempod, which we assume is because of the unusually high number of new Lempod users.
1:41pm UTC
Issue resolved. The change made 6 days ago allows us to easily and quickly implement a fix using a configuration change rather than a code change.
Engagements were not affected, only graph updates.
